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Sunday, September 14, 2014

General Motors has a long tradition of denying warranty claims on Corvette, with C7 Stingray being no exception

+General Motors has a long tradition of not just unethical but outright dishonest behavior regarding customer service and handling warranty issues on all of its cars.  Even though Corvette has not been an exception here, warranty claims denied on the "flagship" of GM line up tend to be more visible.

The fact that any Corvettes modified in any way that includes aftermarket tuning, superchargers, suspension and drivetrain modifications are automatically rejected comes without much saying, this is a given.

However, what is more disturbing is another pattern here, with issues raising concerns regarding actual occupant safety being denied routinely as well.

The fact that majority of the Corvette buyers, including the newest generation tend to be pretty old, makes the task of claim denial so much easier for GM, yet so much more disgusting for anyone who chooses to look into this disturbing pattern with greater depth.

In a nutshell, if there is an opportunity to get out of honoring warranty on Corvettes, GM will jump on the opportunity each and every time.  What is truly disturbing is the fact that not only safety related claims are being denied but also the fact that GM avoids opportunity to learn about the cars it produces and weaknesses and failure areas that should be addressed in order to protect the buyers.

Is anyone in doubt regarding this dishonest and disturbing pattern?  Here is a very blatant example of warranty claim being denied on the previous generation Corvette C6 Z06 with very visible flkoor failure.  The reason why this particular claim was denied?  A service writer found a piece of wood stuck in the floor structure.  Subsequently, the floor failure cracking failure was attributed to an alleged accident and unhappy owner sent on his way to fence for himself.

Now, there is a problem here and a big one: upon any impact, the floor would crack, the aluminum frame would bend and besides the crack in the floor and bent frame, the floor pans would retain their shape since they are secured in place with supposedly heavy duty adhesive.



Strangely enough, the sag in the floor appears to be OUTWARDS and quite a bit of it.  Even a first grader would conclude that the crack in the floor pans is a result of a problem that resulted in the sagged floor pans, perhaps frame buckling around the seat location ando collapsing?  Either way, the disturbing part is the fact that GM approach aims at avoiding losing profits instead of acknowledging and then addressing problems, including those that directly affect safety of the occupants.

Will this pattern continue with the newest Corvette?  It already has, as described here .  Very sickening and troubling but unfortunately not surprising at all.  There is no doubt that +Tadge Juechter  is personally aware of the issues that continue to come up and as with the previous generation of Corvette, continues to do his best to ignore them.  Be careful Tadge, your own father owns one of these death trap or did you take the keys away from him?

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