Corvette C7 Stingray Warranty Repair Loaner Car Program-how to practice hitchhiking skills

It is not a big secret that +General Motors  does not offer an automatic loaner car program to comfort the buyers of so called Chevrolet "flagship" car during one of those oh-so-unexpected warranty repairs.

The offering of a comparable loaner while a broken down car sits at the dealership, with "certified" mechanics taking another lunch break and replacement parts being made of unobtanium, should be a no brainer.  After all, this is how things work at the nearest Cadillac dealership, another brand of the same General Motors.  However, this is not how it happens at all...

So how does it work?  In reality, there is only one condition when GM authorizes (with dealer's VOLUNTARY cooperation) a loaner car for Stingray buyers:  IF and only IF the ORIGINAL REPAIR estimate requires repairs to extend beyond the same business day.  If the problem cannot be diagnosed the same day, the new Corvette buyer is SOL and the same goes for any repairs "anticipated" to be completed within the same day, NOT ACCOUNTING FOR REPLACEMENT PARTS being available.

So how does this work?  Very simple actually and saving a serious chunk of money to GM. 
The customer drops the car off in the morning and is told that a qualified mechanic will diagnose the problem.  By default and per GM guidelines, there is no loaner car offered at that time.  If the diagnosis, extends beyond one day, the customer is left to figure how to compensate for lack of car, car rental or hitchhiking are the available options available to the car owner beyond the typically delayed ride on a courtesy shuttle.

If the problem is diagnosed the next day and parts are available to finish the job the next day, it is up to the Stingray buyer to devise a plan how to return to the dealership  to pick up the car, having family and getting a ride from them is a great advantage here.

If the parts are not available and the car has to remain at the dealership for period of time, it is up to the dealer to contact GM and request a loaner car allowance, either using dealer own car pool or rental from external car rental agency.

IF  the dealer does not contact GM, there is no loaner car, no matter how long the repairs may take.

At no time, does GM require the dealer to provide the Stingray owner with a loaner car, it is strictly up to the dealer to initiate and then implement this part.

Here is the problem: if the particular dealer offer a loaner to the car owner, it is extended to the buyers who made their purchase at that particular dealership.  Rarely, this courtesy is extended to buyers who purchased their vehicle somewhere else.  Thus, there is a very strong possibility that the new car owner will be exercising the hitchhiking thumb in the event there is no another car or family available to fill in the part GM and the dealer should handle BY DEFAULT.

How does this compare with other brands?  Not very well at all, in fact, brands like BMW, Acura and Audi, offer loaners regardless of the repair or service duration, regardless where the car was originally purchased.  A truly shameful situation, especially considering that GM's own Cadillac brand employs a much higher customer service standard that ironically enough, is very compatible with the import brands.

The biggest irony here:  +Tadge Juechter "forgot" to include CUSTOMER SERVICE part in his truly delusional attempts to insinuate the Stingray sways customers away from that brand. 

Oh and Tadge, the shoppers are fully aware of this situation, the performance alone is not the swaying factor, too bad you consistently fail to acknowledge this part.