Corvette C7 Stingray warranty service-a true disgrace (why new owners dread the moment)

Statistically and through the years, +General Motors  has had a dubious honor of providing the worst warranty service among any car makes being sold in U.S.A.  If there was a competent dealer service department found, it was a rare exception to the otherwise eye opening rule.  Apparently absolutely nothing has changedNumerous mechanical, paint, fit and finish and electronic nightmares continue to plague the Stingray owners and results of the visits to the dealers in attempt to solve these problems are nothing short of a continuous nightmare.

Here is another example of what happens when a GM dealer, with supposedly qualified service technicians attempts to fix a seemingly benign problem with the new Corvette.

In this case, it is a matter of repairing faulty convertible top hydraulics, a defective roof operating hydraulic cylinder.

Like with everything else on the new Corvette, the convertible roof mechanism is overly complex, with considerably too many parts prone to failure due to questionable design and inferior parts being used. 

In the past, the convertible top operation was kept to an absolute minimum, with a simple manual mechanism through C5 and eventual OPTION between manual and power operated attempt during C6 generation.  Incidentally, the first generation of power operated top had its share of problems, including design flaw that caused punctures in the fabric of the top headliners-as expected from GM, this issue was never resolved.

Currently, due to increasing age and weight of the Corvette buyers and their decreased physical agility, the only option offered on the Corvette is a truly convoluted electronically controlled electro-hydraulic top, operated through the on board electronics.

So here it is, a failed hydraulic cylinder and naïve owner relying on the GM dealer to fix it.  What are the results?  A damaged frame of the top, along with damage to the headliner, top seals and countless broken fasteners plus damaged paintwork.   All of this on a brand new car and all damaged inflicted by the dealer deemed by +Tadge Juechter , with Mary Barra's blessing, as qualified to conduct warranty repairs on the newest Corvette.

What happened here?  Did the dealership run out of qualified personnel, too busy attending to countless Cobalts, Malibus and Impalas going through the 13 years overdue recall or perhaps there was nobody qualified to attempt this repair at the dealership in the first place?  Seeing how the botched repairs on new Corvette are the norm, there is no doubt that lack of qualified personnel is the real reason why the buyers of C7 are actually AFRAID to request warranty repairs on their cars.

 

Will this specific incident be rectified?  Maybe and hopefully so but in the meantime, the owner of the car will be driving a Sonic while the car he paid for sits at the dealership, with GM management and dealership wrecking their brains trying to figure out what to do next.

Never mind the delusional claims Juechter makes regarding valid competition to European brands like Porsche regarding Stingray performance.  What really matters is the after purchase customer service quality and it is beyond obvious that this part will never happen.